FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at cs@mcalceus.com

Where do you ship from?

We ship from our partnered warehouses & factories located around the world. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

How long will it take for my items to arrive?

It will usually take 7 - 45 business days for all orders to arrive. Shipping times vary from product-to-product, as most hand crafted.

How long will it take to receive a tracking number?

It will take usually between 2-5 business days.

Where can I place an order from?

You can place an order from any country, we ship Worldwide.

Where is your company located?

We headquarter in Dubai, United Arab Emirates

Which currency will I be charged in?

We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders.

Please contact us if you don’t receive one within 24 hours.

Who can I contact if I have a problem with my order?

All inquiries can be forwarded to cs@mcalceus.com

How can I pay?

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also PayPal

Is Checkout on this site safe and secure?

All purchases are safe and secure.

If I enter my email address will you sell my information?

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Will I (the customer) have to pay customs?

For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

Can I check the status of my order?

You will receive an email to confirm shipment when your order leaves the warehouse. The email will contain a tracking code that enables you to check the delivery status of your order online at any time.

  • Log in to your account
  • Go to “My Orders”
  • Select “View Order”
  • Click on “Track Your Order”

What are the delivery times and shipping cost?

Orders are dispatched 2 weeks following receipt of your order, after which delivery times are 5-10 working days. Shipping costs may vary depending on your destination.

Which countries do you ship to?

Mcalceus ships to more than 100 countries.

How do I pay?

 You can pay in the any of the following ways:

  • All major Credit card accepted: Visa, MasterCard and American Express
  • Alternative you can pay through PayPal.

How can I exercise the right to cancel?

Mcalceus wants to ensure complete customer satisfaction. If for any reason you are not fully satisfied with your order, you may exercise your right to cancel by sending an email to cs@mcalceus.com within 7 days of receipt of the goods. If for any reason you are not fully satisfied with your order, you can return one or more of the items and receive a refund equal to the price of the returned product(s).

The goods themselves must also be returned within 14 days of their receipt, together with a completed Returns Form, Mcalceus, Prime Tower, Suite No 502, Business Bay, Dubai

Shipping costs for returning the goods shall be borne by the customer. In order to exercise your right to cancel, the goods must be returned in perfect condition, unused, with the original labels still attached, and with the original packaging. Returned products must be packaged so as to avoid damage to the original packaging. When returning goods, the risks of transport are the responsibility of the customer. For more information please see the Returns page.

How are refunds made?

Please allow about 14 working days for refunds.

If you have not received your refund or substitution after 30 days have passed, please contact us on: +1 646 439 3261 or send an email to cs@mcalceus.com.

For further information please see the Terms and Conditions on Mcalceus.com.

What should I do if I have not received my order, or I have received the wrong product(s)?

Please accept our apologies if your order has not been processed correctly. You can contact us on

+1 646 439 3261 or send an email to cs@mcalceus.com.

In the event wrong products has been shipped please expect a replacement at the earliest at our cost.

We will endeavour to rectify the error as quickly and efficiently as possible.

How can I contact Mcalceus?

If you have not found the answer to your question, please contact Customer Services on +1 646 439 3261 from 8.30 am to 6.00 pm (GMT +1: Rome / Paris / Berlin time), or send an email to cs@mcalceus.com